Returns & Exchanges
At Gramrskool, we want you to be completely satisfied with your custom apparel. If you’re not entirely happy with your purchase, please review our return and exchange policy below to see how we can assist you.
Return Policy
Due to the custom nature of our products, we can only accept returns or exchanges for items that are defective, damaged, or significantly different from what was ordered. We recommend thoroughly reviewing product details and size charts before placing your order to ensure satisfaction.
- Defective or Damaged Items: If your item arrives with any defects or damage, please contact us within 14 days of receiving your order. We will work with you to arrange a replacement or refund.
- Incorrect Orders: If you receive the wrong item, reach out to us within 14 days, and we will correct the issue at no additional cost.
Exchange Policy
Since each item is made-to-order, we do not offer direct exchanges for different sizes or colors. We encourage reviewing the size guide carefully before ordering. If you have any questions about fit or product details, please feel free to contact us.
How to Request a Return or Exchange
- Contact Us: Email our customer support team at [support email] within 14 days of receiving your order. Please include your order number, a description of the issue, and photos if applicable.
- Wait for Approval: Once we receive your request, we’ll review it and send instructions on how to return the item, if eligible.
- Return Shipping: For returns due to defects or errors, we’ll cover the return shipping costs. For other cases, the customer may be responsible for return shipping fees.
Additional Information
- Refunds: Once we receive and inspect the returned item, refunds will be issued to the original payment method. Please allow 5-7 business days for processing.
- Final Sale Items: Clearance or promotional items are final sale and cannot be returned or exchanged.
If you have any questions about our return and exchange policy, please reach out to us at [support email]. Our team is here to help make your Gramrskool shopping experience enjoyable and worry-free!